Solis Two Porsche Drive

OVERVIEW:

The Director of Catering and Conference Services is responsible for successfully maximizing meeting space; harmonizing the culture, mission, values, and quality standards to assure maximized potential. This person must create an exceptional climate of professional & personable service that ensures the long-term satisfaction of team members, guests and owners

RESPONIBILITIES:

  • Attend daily line up meetings, all required weekly and monthly internal meetings and be prepared to share pertinent information in each.
  • Manage catering department
  • Hire catering along with other appropriate senior managers
  • Participate in the management of the Catering budget
  • Forecasting of revenue, monthly/annually
  • Review all business with the sales team
  • Ensure that all group sales are reaching their F&B contribution to catering
  • Set standards and procedures for Banquets food and beverage and service
  • Design and implement menus and packages, working with Executive Chef
  • Handle all events
  • Detail all groups including rooms only
  • Network with community, organizations and associations to drive revenue
  • Drive business in all areas of the hotel
  • Keep up with technology and new products
  • Conduct market analysis to ensure competitive advantage
  • Décor, banquet props- overall appearance of event space, hard and soft goods
  • Set goals for Catering team
  • Attend all required meetings
  • Analyze outside markets for benchmarking, strategic planning and potential new business
  • Produce Marketing/Business plans that showcase how to capture and harvest business potential- how to maximize revenue
  • Book events- solicit, negotiate, up sell, and have influence of the larger markets
  • Create all client and catering communication (i.e. contracts, proposals and BEO's)
  • Review BEO's before they are distributed
  • Sales Reports for P&L and Pace reports
  • Guide clients from start to finish for all events/parties
  • Manager on Duty Detail
  • Maximize revenue potential of every square inch of meeting space possible

EXPECTATIONS:

Culture

  • Know the tenants of the "Zeitgeist" and live them with every daily action. Know the Solis Service Standards, Vision, Mission and Objectives of the Solis brand and West Paces Hotel Group.
  • Constantly strive to uphold the image of Solis Hotels and acknowledge good performance of others.
  • Maintain open communication with others and participate in sound check on a daily basis.

Service

  • Always be available to provide exceptional individualized service, take initiative to offer assistance throughout the hotel and to promote it at every opportunity.
  • Work as a team helping all teammates to complete the required activities that will ensure we exceed guest expectations.
  • Always smile and offer a warm greeting to all.

Development

  • Take ownership in your continuous training/personal development & take initiative to learn about other departments within the hotel.
  • Help us to find the right people for our team
  • Comply with all hotel policies, procedures and guidelines

Environment

  • Be a conservationist (save paper, water, electricity, recycle, etc.)
  • Help to keep our hotel as clean and beautiful as the day it opened
  • Ensure safety and quality in all our products and services

People

  • Create expectations, lead people, manage processes and hold people accountable for agreed upon activities and time tables
  • Create a positive work environment
  • Maintain effective communication, giving timely feedback and recognition of performance

Product

  • Effectively manage relationships and feedback with outside vendors and clients to ensure the guest experience is continuously improved
  • Develop/maintain standards that create and exceptional guest experience and ensure positive results of all inspections/audits
  • Maintain an active presence throughout the business

Profit

  • Meet or exceed all established goals
  • Maintain low staff turnover rate and high morale
  • Communicate important activities affecting the hotel

LEADERSHIP TRAITS:

Self Accountability

  • Takes responsibility for own actions
  • Focuses on "circle of influence" vs. "circle of concern"
  • Takes action on what needs to be done and produces results
  • Does the right thing vs. the comfortable thing, makes difficult decisions

Innovation

  • Constantly challenges the status quo
  • Is a transition figure, creates / supports revolutionary change
  • Demonstrates creative "what if" thinking
  • Encourages and rewards others to "think outside the box" and take calculated risks

Problem Solving

  • Constantly analyzes all aspects of the business to get to the root of the problem
  • Always has a "plan B"
  • Includes relevant people in decisions and seeks synergistic solutions
  • Makes decisions with conviction and learns from mistakes

Modeling

  • Lives the Solis Hotels values, "walks the talk"
  • Does what they say will do
  • Creates an environment of trust and credibility
  • Always seeks a win-win solution

Strategic Thinking

  • Identifies issues of greatest importance that impacts long-term growth
  • Is a visionary, creates a clear idea of a desired future
  • Identifies consequences of today's actions in the long term
  • Formulates a plan to achieve measurable goals

Communication

  • Listens to understand, rather than to reply (seeks first to understand)
  • Communicates the right message at the right time in the right way (written and verbal)
  • Gives the "why" behind the "what"
  • Creates an environment for others to openly share their thoughts and opinions

Coaching and Development

  • Encourages people to come up with the answer, rather than giving it to them
  • Gives timely feedback (good and bad)
  • Invests time and effort in self and others, to produce desired behaviors / career objectives
  • Anticipates and constructively resolves conflict between others

Impacting and Influencing

  • Inspires and motivates others to take action
  • Convinces others to lend support, using Commitment vs. Compliance
  • Removes obstacles, so that self and others can succeed
  • Applies the right type of influence or methods to achieve results
Solis Two Porsche Drive
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