Solis Two Porsche Drive
  • Atlanta, GA, USA
  • Full Time

POSITION PURPOSE:

To manage all facets of the Housekeeping Department ensuring high levels of guest service and satisfaction. Includes rooms, laundry, public areas, department storage areas and work areas.

ESSENTIAL FUNCTIONS:

  • Supervises housekeeping and laundry staff: hiring, firing, performance evaluations, training and development.
  • Assists Rooms Division Manager in the development of the department's annual budget.
  • Monitors performance against plan.
  • Establishes and maintains cost control systems for staffing linen inventories and cleaning supplies.
  • Enforces policies and procedures.
  • Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
  • Schedules staff according to labor standards and forecasted occupancy.
  • Maintains room quality based on hotel objectives.
  • Monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas.
  • Compiles and reports accurate status of guest rooms to front office.
  • Enforces standard procedures for the acceptance, security, and return on guest lost and found items.
  • Maintains standard procedures for security of on-loan equipment.
  • Maintains productivity and labor cost goals.
  • Conducts inventories of linen, supplies and equipment as required.
  • Orders and receives supplies so as to maintain adequate inventory levels.

Other

  • Regular attendance in conformance with the standards, which may be established by Richfield from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
  • Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
  • Upon employment, all employees are required to fully comply with Richfield's rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS:

  • In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
  • Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.
  • Other duties as assigned by the Rooms Division Manager and/or the General Manager.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

  • Coordinating and determining the time, place and sequence of operations or actions to be taken on the basis of analysis of data.
  • Executing and/or reporting on events.
  • Reading and interpreting business records and statistical reports.
  • Using mathematical skills to interpret financial information and prepare budgets.
  • Analyzing and interpret established policies.
  • Understanding the government regulations covering business operation.
  • Making business decisions based on productions reports and similar facts as well as on your own experience and personal opinions.
  • Seeing differences in widths and lengths of lines such as those on graphs.
  • Dealing with the general public, customers, employees, union and government officials with tact and courtesy.
  • Planning and organizing the work of others.
  • Changing activity frequently and cope with interruptions.
  • Speaking and writing clearly.
  • Accepting full responsibility for managing an activity.

QUALIFICATION STANDARDS

Primary job is inside with protection from weather but not necessarily from changes in temperature.

Physical activities include walking and standing to a significant degree. Talking, seeing, hearing, lifting objects weighing up to 20 pounds with frequent lifting and or carrying of objects weighing up to 10 pounds is possible.

Education:

High school diploma

Experience:

Past experience preferred.

Grooming:

All employees must maintain a neat, clean and well-groomed appearance (specific standards available).

Solis Two Porsche Drive
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